Scoopilot ("we," "our," or "us"), a platform owned and operated by Servicd, is committed to protecting the privacy of our business users ("Subscribers") and their end-customers. This Privacy Policy explains how we collect, use, and disclose information through our software and AI voice services.
1. Information We Collect
We collect information necessary to provide automated business operations and AI-driven communication services:
- Account Information: Name, email, business name, and physical address provided during signup via Base44.
- Customer Data: Contact details of your customers (name, phone number, address) uploaded to our platform for routing and scheduling.
- Voice and Audio Data: Audio recordings and transcriptions of calls handled by our AI Voice Agents (powered by Retell).
- Payment Information: Financial data is processed securely through Stripe. We do not store full credit card numbers on our servers; we only maintain "tokens" and metadata provided by Stripe.
2. How We Use Your Information
We use the collected data to:
- Provision and manage your Scoopilot subscription.
- Enable AI Voice Agents to qualify leads and book appointments.
- Calculate usage-based billing (SMS overages and voice minutes).
- Optimize service routes and technician scheduling.
- Train or improve AI models using only anonymized data that does not identify subscribers, customers, or callers. This permission does not extend to identifiable customer records, call recordings, or transcripts. We will not attempt to re-identify anonymized training data.
3. Data Sharing and Third-Party Services
We do not sell your data. We share information only with essential service providers required to run the platform:
- Stripe: For payment processing and subscription management.
- Retell AI: For processing voice interactions and generating call transcripts.
- Replit: For hosting our application backend and database.
- Twilio/SMS Providers: For sending service reminders and technician notifications.
4. Data Security and Retention
We implement industry-standard security measures to protect your data.
- Active Accounts: Account data, including voice recordings and transcripts, is retained to provide the Service during your subscription, subject to deletion requests and applicable retention requirements.
- After Cancellation: Cancellation takes effect at the end of the current paid billing period, or at the end of the trial if cancelled during the trial. After access ends, account data may be retained for up to 90 days for account recovery and then deleted. Records required for legal, tax, security, or dispute-resolution purposes may be kept longer as necessary.
- Anonymized Data: Data that can no longer be linked to you or an individual may be retained for AI model training and improvement after account deletion.
- Encryption: Data in transit is encrypted using SSL/TLS protocols.
5. Your Rights and Choices
As a Subscriber, you may:
- Access, update, or delete your business data through your Scoopilot dashboard.
- Request a copy of your stored customer data.
- Contact us to request deletion or discuss available processing choices, subject to applicable law and the retention requirements above. Once data has been irreversibly anonymized, it cannot be linked back to an individual account to locate or remove that account's contribution.
6. Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. We will notify you of significant changes via the email address associated with your account.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Servicd, operator of Scoopilot
Email: info@scoopilot.com
Subscription renewal, cancellation, and refund policies are described in our Terms of Service.